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Shipping policy

Last updated: July 2026

Welcome to Winston London.

At Winston London, we are committed to providing a reliable and transparent shipping experience. We work with trusted fulfillment and logistics partners to ensure that every order is processed efficiently and delivered as quickly as possible.

Order Processing

All orders are processed within 1–3 business days following successful payment authorization.

Orders are processed Monday through Friday, excluding weekends and public holidays. During periods of increased demand, promotional campaigns, or holidays, processing times may be slightly extended. Should a significant delay occur, we will make every effort to notify affected customers promptly.

Estimated Delivery Times

Once dispatched, the estimated delivery time is:

8–14 business days

Please note that delivery times are estimates only and may vary depending on the destination, customs clearance procedures, carrier operations, weather conditions, or other circumstances beyond our reasonable control.

While we strive to meet the estimated delivery timeframe, Winston London cannot guarantee delivery on a specific date.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking information may take up to 48 hours to become active after your order has been dispatched.

Shipping Destinations

Winston London currently ships to selected international destinations. Shipping availability and applicable delivery options will be displayed during the checkout process based on the customer's delivery address.

If we are unable to deliver to your location, you will be informed before completing your purchase.

Customs Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, or other government-imposed charges may apply depending on the destination country.

Unless otherwise stated, these charges are the responsibility of the customer. Winston London is not responsible for delays resulting from customs inspections or clearance procedures.

Delivery Delays

Although we work with reputable shipping partners, delivery delays may occasionally occur due to circumstances outside our control, including but not limited to:

  • Customs processing

  • Carrier delays

  • Adverse weather conditions

  • Public holidays

  • Incorrect or incomplete shipping information provided by the customer

In such cases, we will do our best to assist customers in tracking their shipments and resolving any delivery-related issues.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

Winston London cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information submitted by the customer.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost in transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution in accordance with our internal procedures.

Contact Us

If you have any questions regarding this Shipping Policy or the status of your order, please contact our customer support team.

Winston London
Email: geral@winstonlondon.shop

Thank you for choosing Winston London.